Best practices for new users

These tips guide you through your first use of the CWC PCN Patient Connect platform and help set you up for success! Please refer to this guide before your first few appointments to ensure you are fully prepared and have the best experience possible!

 

1. The 24-hour rule 

Please set up your account and device at least 24 hours ahead of the scheduled appointment, especially if accessing the system for the first time. This will ensure you have time to confirm everything is working.

2. Early set up + early login = easy call

Log in to your account no later than 10 minutes prior to your scheduled time and wait for your provider to join the appointment. 

3. Login = email address + your password

Log in using your email address as your username and follow the prompts to create a password for your account the first time you log in. Choose a robust password that is secure and memorable or use Secure Password Generator to generate a password for your account.

4. Forget it? Then reset it! 

Don't worry if you forget your password, just reset it! Select password reset on the log-in screen or use the password reset webpage.

5. Choose the right URL

Log in to the correct site for your appointment by accessing your account via the link in your email, or the log-in webpage.

6. There's always Support

Please contact Support or review our list of helpful guides for patients if you are having any difficulty setting up or if you are unsure about any of the steps.