Preparing for your online video appointment

Please follow this step-by-step guide to prepare if you are logging in from a desktop or laptop computer.

Downloading the CWC PCN Patient Connect desktop app is highly recommended for the best experience. If you prefer not to download the desktop app, you must use an up-to-date version of Google Chrome to join the call through your web browser. Please consult this guide for help.

1. Click here, under the first instruction in the email you received confirming your appointment, or in any of the reminder emails, prior to the date of your appointment (preferably, at least 24-hours ahead of time).

2. Follow the prompts to create a password and agree to the Calgary West Central Primary Care Network's privacy policy if it is your first time logging in.

3. Complete the four-step process to ensure you are set up for your video appointment.

Check that your computer meets the minimum requirements.

Follow the onscreen instructions to install the desktop app.

Conduct a test call to verify your webcam, microphone and speakers are working.

Hang up the test call and enter your results. If you encounter difficulties, onscreen instructions will guide you through a troubleshooting process. Please contact support at any point for assistance.

4. Log in at least 10 minutes before your appointment and click Join Video Session.

Reminder: If you are unable to download the desktop app, please consult this guide for help joining the call through your web browser.

5. Check that your computer volume is set at an appropriate level and you are ready to begin your online appointment.

Please contact Support if you have any further questions.

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