Features available during video call

There are several features available to you once the video call has connected.

Hang up

1. Click the red phone icon to hang up and close the video call, or end the call by clicking the X in the top corner.

2. Select Complete or No Show to conclude the session.

Mute or unmute microphone

Click the microphone icon to mute or unmute your microphone.

Hide or unhide your camera

Click the camera icon to block or unblock your video feed.

Share your screen

On Macbook:

1. Click Shares in the menu bar at the top of the screen and select the window you would like to share with the other user.

2. Confirm with the other user that they see the shared screen.

3. Click Shares and select a new page to change what you are sharing.

4. To stop sharing, select None.

On Windows:

1. Click Shares in the menu bar at the top left of the screen and select the window you would like to share with the other user.

2. Confirm with the other user that they see the shared screen.

3. Click Shares and select a new page to change what you are sharing.

4. To stop sharing, select None.

Select camera or microphone

1. Click on Devices in the menu bar at the top of your screen to select between the different microphones or cameras to use.

2. To stop using a camera or microphone, select None.

Send instant messages to the other participant(s)

Switch back to your web browser where you log into your account and start sending messages on the Appointment Summary Page

Share attachment(s)

Share attachment to the other participants via instant message box available during video calls by clicking on the paperclip icon

If you have any questions, please contact Support.