Via desktop/ mobile application
Checklist for practitioners using an application in conjunction with a computer, laptop, iOS or Android device will ensure you have everything you need to start seeing your clients online via the OnCall Health platform.
- Ensure your mobile iOS or Android device, desktop, or laptop computer has a reliable Internet connection.
- Log in to your account using the Patient Connect log-in web page.
- Download the desktop app for your computer or mobile app for your phone/tablet if you have not done so.
- Test your webcam, microphone, and speakers by clicking "Test your webcam and microphone" in the top right-hand corner underneath your name in your Patient Connect account (only available on computer devices).
- Up to 10 minutes prior to your scheduled appointment, please click on "Join Video Session" to connect.
Via web browser on computer or mobile/ tablet device
Checklist for practitioners accessing Patient Connect on a browser with a computer, laptop device.
- Ensure your desktop or laptop computer has a reliable Internet connection
- Download or update to the most recent version of Google Chrome and remind your client to do the same.
Please note: Safari, Internet Explorer and mobile browsers are not compatible with Patient Connect's web browser version.
- Set your webcam and microphone permissions.
- Log in to your account using the Patient Connect log-in web page.
- Test your webcam, microphone, and speakers by clicking "Test your webcam and microphone" in the bottom left corner of your Patient Connect account. (only available on computer devices)
- Up to 10 minutes prior to your scheduled appointment, please click on "Join Video Session" to connect.
If you have any further questions, please contact Support.
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