A checklist to review before video appointments

Via desktop/ mobile application

Checklist for practitioners using an application in conjunction with a computer, laptop, iOS or Android device will ensure you have everything you need to start seeing your clients online via the OnCall Health platform.

• Ensure your mobile iOS or Android device, desktop, or laptop computer has a reliable Internet connection.
• Log in to your account using the Patient Connect log-in web page.

• Download the desktop app for your computer or mobile app for your phone/tablet if you have not done so. 

• Test your webcam, microphone, and speakers by clicking "Test your webcam and microphone" in the top right-hand corner underneath your name in your Patient Connect account (only available on computer devices).
  
  
• Up to 10 minutes prior to your scheduled appointment, please click on "Join Video Session" to connect. 

Via web browser on computer or mobile/ tablet device
Checklist for practitioners accessing Patient Connect on a browser with a computer, laptop device. 

• Ensure your desktop or laptop computer has a reliable Internet connection

• Download or update to the most recent version of Google Chrome and remind your client to do the same.
  Please note: Safari, Internet Explorer and mobile browsers are not compatible with Patient Connect's web browser version.

• Set your webcam and microphone permissions.

• Log in to your account using the Patient Connect log-in web page.

• Test your webcam, microphone, and speakers by clicking "Test your webcam and microphone" in the bottom left corner of your Patient Connect account. (only available on computer devices)

• Up to 10 minutes prior to your scheduled appointment, please click on "Join Video Session" to connect.

If you have any further questions, please contact Support.