Informing patients about Patient Connect (email template)

Guide your patients through adopting the Patient Connect platform.

Incorporating CWC PCN Patient Connect into your practice lets you start seeing patients safely, conveniently, and remotely.

For Patient Connect to work for you most effectively, it is important to make sure your patients are on the same page as you. 

A simple way to inform your patients about Patient Connect is to send out an email message to your patients. This email should contain a broad overview of what the platform is, what services you will be providing through Patient Connect, and how they will be able to interact with you on the platform going forward e.g., video appointments.

Feel free to use the example below! 

Example: 

Subject: Virtual Appointments at [Clinic Name]

Dear [name], 

I have recently started utilizing CWC PCN Patient Connect in my practice. Patient Connect is simply, secure online platform for virtual appointments. It will provide you a convenient way to get the care you need without the challenges of attending an in-person appointment. 

Please let the front desk know if you are interested in booking your next appointment with Patient Connect. if you are interested, please note the steps below. 

Step 1: Before your first appointment, you will receive an email prompting you to create an account. 

Step 2: Follow the prompts on screen to make your account. 

Step 3: Sign in 10 minutes before your appointment to join the call! 

And that's it! 

There is 24/7 support through a phone line, email, and online chat in both English and French. The technical requirements are minimal (5MB/s Internet connection and a computer, laptop, or mobile device with a phone and camera). 

The platform is fully compliant with the Health Information Act and the Personal Information Protection and Electronic Document. it is powered by OnCall Health, a Canadian technology company, and you can read about their commitment to privacy on their site. 

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We also have physical handouts which can be distributed to clients, and describe what virtual care is, as well as its benefits.